We, at S.O.C.H. Therapeutic Care, place a high value on your privacy. We are committed to protecting and safeguarding your personal information with care, confidentiality, and professionalism.

This Privacy Policy explains how we collect, store, use, and disclose your information when you use our website or avail our psychological services.
The terms “SOCH”, “we”, “our”, “us”, and “Services” carry the same meaning as defined in our Terms and Conditions.

 

Applicability

This Privacy Policy applies to:

• • All visitors and users of our website
  • All clients who avail our psychological counselling or related services
  • All therapists/counsellors associated with S.O.C.H. Therapeutic Care

The purpose of this Policy is to provide transparency about how we collect, process, use, and protect your information whether shared online through our website/social media or offline through assessment and counselling sessions.

By accessing our website or using our Services, you acknowledge and agree to both our Terms & Conditions and this Privacy Policy.
If you do not agree with any part of this Policy, you must stop using our website or Services immediately.

 

Personal Information (PI)

Personal Information (PI) includes any personally identifiable information such as:

• • Contact details
  • Background information
  • Physical or mental health concerns
  • Medical or psychological history
  • Information shared during counselling sessions

Publicly available information does not fall under PI.

This Policy covers both online and offline PI collected during the provision of Services.

 

Cookies

Our website may use cookies to improve user experience and website functionality.

• • You may choose to disable cookies through your browser settings.
  • Disabling cookies may affect website functionality.
  • Third-party cookies are not controlled by S.O.C.H. Therapeutic Care and are not covered under this Privacy Policy.

 

Storage and Security

We use commercially reasonable and industry-standard security measures to store and protect your PI.

However, no system is completely impenetrable.
Therefore:

• • We cannot guarantee absolute security of electronic systems.
  • We disclaim any warranty or assurance of complete prevention of unauthorized access or misuse.

We will continue to make sincere efforts to maintain confidentiality and implement safe data practices.

 

Disclosure of Information

We maintain strict confidentiality regarding all information gathered during your counselling and assessment.

Your PI will only be disclosed under the following circumstances:

1. 1. Legal Requirement
      When ordered by a court or mandated by law.
   2. Risk of Harm
      If there is imminent danger to your life, safety, or the safety of others.
   3. Professional Judgment
      If, in the therapist’s opinion, your information indicates a risk of bodily harm to you, another person, or the public.
   4. Law Enforcement Requests
      When required by accredited law enforcement authorities.
   5. Mandatory Reporting
      When the law obligates disclosure (e.g., child abuse, threat to society).

Only information that you voluntarily allow for publishing (e.g., testimonials) will be made publicly visible.

 

Employees and Operational Staff

Administrative staff may access limited information solely for purposes such as:

• • Scheduling
  • Billing
  • Quality assurance

All such team members are bound by confidentiality obligations.

 

Minors

If the client is a minor (under 18 years of age):

• • Limited information may be shared with the parent/legal guardian only after discussion with the minor,
  • keeping in view the minor’s comfort, objections, and best interests.

 

Third-Party Services

We may engage third-party service providers for technical, legal, administrative, website, or auditing tasks.

• • Only the minimum required information is shared.
  • All such third parties must sign confidentiality agreements before accessing any data.

 

Modifications

S.O.C.H. Therapeutic Care reserves the right to update, revise, or modify this Privacy Policy at any time.

• • The latest revision date will be mentioned at the bottom of this page.
  • We encourage you to review this Policy periodically for updated information.
  • We will not use your previously provided PI in new ways without informing you and giving you the option to discontinue using our Services.